Emergency renairment

Please note that our office does not respond to phone calls or emails after hours. Emergency repairs that occur outside our business hours (Monday to Friday 9.00am to 5.30pm) can be organised by the tenant directly if the repair is classified an emergency and the tenant follows the procedure below:

* Also note that all other repairs must be reported to the property manager in writing and will be addressed during our normal business hours.


The Residential Tenancies Act states emergency repairs are:


A burst water service or a serious water service leak

A blocked or broken lavatory system or fittings

A serious roof leak

A gas leak

A dangerous electrical fault

Flooding or serious flood damage

Serious storm, fire or impact damage

A failure or breakdown of the gas, electricity or water supply to the premises

A failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating

A fault or damage that makes premises unsafe or unsecure

A fault or damage likely to injure a person, damage property or unduly inconvenience a tenant of premises, or

A serious fault in any staircase, lift or other common area which inhibits or unduly inconveniences residents in gaining access to or using the premises




For emergency repairs outside of normal office hours, please refer to our emergency procedures noted below. 


An emergency is defined as something that may harm someone or cause further damage to the property if left unattended. Listed below is information on situations that are classified as an emergency and instructions on how to deal with the emergency.


In case of an emergency between Monday and Friday 9.00am–5.00pm, please call our office on (03)8395 7091 or your Property Manager directly. If the emergency is outside of these hours please follow this recommended course of action. Please note that if it is not deemed an emergency you will be responsible for the payment of the account.